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Services - PER4M™

Out PER4M™ the rest

This page provides a background to our trademarked PER4M™ Management Assessment Programme (MAP) and our standalone service evaluation product, Customer PER4M™.

PER4M™ Management Assessment Programme (MAP)

PER4M™ MAP is our trademarked assessment and evaluation programme which utilises recognised best practice to evaluate the 'building blocks' of your Management System. By utilising the PER4M™ diagnostic tools, we can help you identify the key areas for improvement. PER4M™ MAP can help you achieve business excellence and facilitates a scoring system to benchmark your organisation. The result is a more efficient, more effective operation.

The PER4M™ Model has been developed from well-established Business Excellence principles using key performance measures that will help your organisation to stand out from the rest.

The PER4M™ MAP will enable your organisation to:

• Assess and evaluate the efficiency of your organisation's Management System.
• Highlight the strengths and any weaknesses within your organisation.
• Help you prioritise areas for improvement and lead you towards business excellence
• Provide you with a structured plan for continuous improvement

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The Principles in Practice

Using PER4M™ MAP to evaluate the strengths and weaknesses of your organisation’s Management System, you can identify the key areas for improvement and concentrate your efforts for rapid improvements. The key areas for assessment and evaluation include your:

• Strategic Leadership
• Decision making
• Tactical Management
• People development
• Management of processes
• Continuous improvement
• Customer focus
• Supplier relationships

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The Measures

Performance within these key areas is reviewed and verified using a scoring matrix. Dependent on your Management System’s performance, your organisation can achieve the award levels of Silver, Gold and Platinum.

The assessment and evaluation process consists of:

1. The key elements of each management area are assessed.
2. Scores are achieved by meeting criteria within the area.
3. Overall scores are assigned to each area.
4. The overall combined management system score is calculated.
5. A report containing scores and areas identified for improvement is provided.
6. A certificate is provided to organisations achieving a ‘Silver level’ or above.

Case Study: UK Trade & Investment
'Passport' is UK Trade & Investment’s flagship assessment and skills-based programme that provides new and inexperienced exporters with the training, planning and ongoing support they need to succeed overseas.

Following competitive tender, we were selected to design and manage the Passport Accreditation System (PAS), with the remit of measuring and evaluating the performance of export services from the Government’s business support agencies. Since its launch in 2002, the PAS has evolved into a sophisticated web based monitoring system for ensuring the effective delivery and management of the Passport programme.

Today the PAS has developed into a comprehensive web-enabled monitoring tool that is used by all nine UK Regions and Overseas Trade Posts creating a worldwide online community. The comprehensive live statistics module is utilised at Ministerial level and provides the source data for official reports regarding the growth of UK exports.

What they said...

“We have found the British Accreditation Bureau (BAB) to be flexible, responsive and highly professional in dealing with the many changes that have been required at short notice; often incorporating small changes without charge. We would not hesitate in recommending the services of BAB, they have proved exceptional in their delivery.”

Paul Jenkins
Manager, Trade Development Unit
UK Trade & Investment

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PER4M™ MAP Fees

The following fee structure outlines costs for undertaking the full PER4M™ MAP process.

* All fees subject to VAT at the prevailing rate.
** Plus additional fee of £995 for every £1M turnover above £5M.
*** Organisations over £10M or Group companies, fees subject to quotation.

If you'd like to out PER4M™ the rest please feel free to call our friendly Support Team on 0870 606 2001 between the hours of 09:30 – 17:30, Monday to Friday.

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Customer PER4M™

You may not want to undergo the full PER4M™ MAP process but measuring your customers’ satisfaction and assessing the likelihood of recommendation, are musts for all organisations.

Using elements of the PER4M™ Model, we develop the most suitable questions to ask your customers and then conduct sample telephone surveys with them. From your client’s responses, we calculate your organisation’s unique COR Rating™ (Customer Opinion Response Rating) and provide you with a ‘Business Performance Chart’, which charts your strengths and any weaknesses in an easy to read graphical format. If your organisation’s COR Rating™ scores above 55% you could receive one of the following certified awards:

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Customer PER4M™ Fees

The following fee structure outlines costs for utilising our Customer PER4M™ service.
 

* Quoted fees for UK based customers only. Non-UK based customers by quotation.
A discount of 15% will apply to all subsequent surveys and to BAB certificate holders.
All published fees subject to VAT at the prevailing rate.

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If you'd like to out PER4M™ the rest, please feel free to call our friendly Support Team on 0870 606 2001 between the hours of 09:00 – 17:00, Monday to Friday.

Thank you.

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